Our refund policy
This policy applies to purchases of Merge from Merge Labs Ltd. Paid subscription fees are generally non-refundable, except where a refund is required by applicable law or the applicable app store's policies.
Apple-billed purchases: We cannot approve or issue these refunds ourselves. Only Apple can do so; the refund decision and payment are outside Merge's control.
Google Play purchases: We may grant a refund at our discretion on a case-by-case basis. A discretionary refund in one case does not create an entitlement to a refund in another case.
Check your purchase receipt to identify which store billed you. Follow the instructions for that store, regardless of which phone or watch you use.
Purchased through Apple
Apple alone reviews and processes refund requests for purchases billed through the App Store, under its policies and applicable law. We cannot approve or issue these refunds ourselves. The refund decision and payment are outside our control, so you must submit your request directly to Apple using the steps below.
- Open Apple's refund request website and use the Apple Account shown on your receipt.
- Choose the refund request option, give the reason for your request, and select the relevant Merge purchase or subscription.
- Submit the request to Apple. You can return to the same website to check its status.
If the purchase is missing or you need help with the request, follow Apple's refund guidance or contact Apple Support. Submitting a request does not guarantee approval.
Purchased through Google Play
Request a refund from Google
Google's general guidance allows you to request a refund through Google Play within 48 hours of a purchase, subject to its eligibility rules. Use Google Play's refund request process with the Google Account used to purchase. Approval is not automatic. Regional rules and other exceptions may apply; see Google's refund policy.
Contact Merge for individual consideration
After 48 hours, Google generally directs you to the developer. You can also contact us if Google's process does not resolve your request. Email contact@merge.watch with:
- Your Google Play order number, usually beginning with GPA.
- The app name and purchase date.
- A brief explanation of why you are requesting a refund.
We consider discretionary Google Play refund requests individually. Contacting us, experiencing a technical issue, or submitting a request does not by itself guarantee a refund. Where a refund is not required by applicable law or Google Play's policies, any refund is at our discretion. We can process an approved Google Play refund through Google Play.
Cancel subscription renewal
To stop future renewal charges, cancel through the store account used for the subscription. Deleting the app or emailing a refund request does not itself cancel renewal.
Cancellation ordinarily takes effect at the end of the paid billing period, with access continuing until then, and does not automatically refund that period. Applicable law or store policies may provide otherwise, including immediate cancellation or a prorated refund in some locations. Access may end earlier if a refund includes revocation of the subscription.
Your legal rights
Nothing in this policy excludes or limits any refund, withdrawal, cancellation, or other consumer right that cannot lawfully be excluded or limited. Mandatory legal rights and applicable store refund requirements take precedence over any conflicting wording in this policy or our Terms of Service.
This policy forms part of our Terms of Service. Our Privacy Policy explains how we handle personal information.
Last Updated
This refund policy was last updated on 2026-11-07.