This Privacy Policy explains how Merge ("the App"), operated by Merge Labs Ltd ("we," "us," or "our"), collects, uses, shares, and protects your information. This policy applies to anyone who downloads, installs, or uses our Apps across iOS, Android, watchOS, and Wear OS, which are provided as a commercial service.
The Apps primarily use Bluetooth to connect your phone and watch. In Merge for your Apple Watch, when Bluetooth is unavailable or unstable, we may use an internet relay and push notification services to deliver notifications and calls.
By using the Apps, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Apps.
We prioritize your privacy and data integrity. Most content data is kept solely on your devices, and we do not access it.
Once your data is synced to Apple Health, Google Contacts, or other platform services, some of it may be sent to their cloud services, as per their policies.
We use the information collected for the following purposes:
We do not sell your personal or sensitive user data. We may share limited technical data with service providers to deliver relay and push notifications, host infrastructure, and analyze usage. Third parties with access to your information are obligated not to disclose or use it for any other purposes unless required by law.
We may employ third-party companies and individuals for:
These third parties may have access to your information only to perform tasks on our behalf and are prohibited from using it for other purposes, unless required by law. We select service providers that adhere to strict privacy standards. Links to their privacy policies will be provided where relevant.
The Apps may request permissions such as Bluetooth, notifications, background operation or foreground services, internet access, contacts, health data, and location where required by the OS. You can manage permissions in your device settings, but some features may not work if permissions are disabled.
The App does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
We value your trust in providing us with your information and use commercially acceptable means to protect it. However, no method of transmission or electronic storage is 100% secure, so we cannot guarantee its absolute security. Transaction and log data, if retained, are encrypted.
When relay is used, message content is encrypted end-to-end between your devices and we cannot access plaintext content. We protect relay metadata with encryption in transit and at rest where applicable.
We and our service providers may process information in the locations where they operate. By using the Apps, you understand that your information may be processed in countries with different data protection laws than your own.
This App may contain links to other sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of those websites, as we have no control over and assume no responsibility for their content, privacy policies, or practices.
We retain personal and sensitive user data only for as long as necessary to fulfill the purposes for which it was collected. Relay payloads are transient and not stored beyond delivery. Relay metadata and device tokens are retained as needed to provide the service, prevent abuse, or meet legal obligations, and may be removed when you stop using the Apps or deregister your devices. Log data is retained for three months for support and troubleshooting purposes.
We may update our Privacy Policy periodically. You are advised to review this page regularly for any changes. We will notify you of updates by posting the new Privacy Policy on this page.
If you have questions or concerns about this Privacy Policy, please contact us at: contact@merge.watch
This Privacy Policy is effective as of 2025-12-22.